We aim to process and ship orders efficiently while providing customers with clear information about order fulfillment and transit.
This Shipping & Transit Policy explains our processing times, shipping procedures, tracking information, delivery expectations, and responsibilities regarding orders shipped within the United States.
1. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Our standard processing time is 1–3 business days, excluding weekends and recognized holidays.
Processing times may occasionally be longer during periods of unusually high order volume, holidays, inventory changes, or circumstances outside our control.
Orders are not considered shipped until they have been transferred to the selected shipping carrier.
2. Shipping Within the United States
We currently focus on shipping orders within the United States.
Available shipping methods, costs, and estimated delivery times are displayed during checkout where applicable.
Transit times are estimates provided by the shipping carrier and are not guaranteed delivery dates.
3. Shipping Confirmation and Tracking
Once your order has been processed and handed to the carrier, you may receive a shipping confirmation containing tracking information.
Tracking information allows you to monitor the progress of your shipment through the carrier’s tracking system.
Please allow some time for tracking information to become active after the package has been accepted by the carrier.
4. Estimated Transit Times
Estimated delivery times depend on the shipping method, destination, carrier capacity, weather, and other circumstances.
As a general guide, standard domestic shipping may take approximately 2–7 business days after processing.
These timeframes are estimates only and should not be interpreted as guaranteed delivery dates.
5. Shipping Delays
Although we work to process orders promptly, shipping delays can occur because of circumstances outside our control.
Possible causes include:
- Severe weather
- Carrier delays
- Transportation disruptions
- Incorrect or incomplete addresses
- High shipping volume
- Holidays
- Operational interruptions
- Regional service disruptions
- Government or regulatory requirements
A carrier delay does not automatically qualify an order for a refund.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
If you notice an incorrect address after placing an order, contact us immediately.
We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that an address change will be possible once fulfillment has begun.
7. Returned Packages
If a package is returned to us because of an incorrect address, incomplete address, failed delivery attempts, or refusal of delivery, please contact customer service.
Depending on the circumstances, additional shipping charges may apply if the package needs to be reshipped.
Any refund will be handled according to our Refund and Returns Policy.
8. Lost Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check:
- Your mailbox or usual delivery location
- Around your property
- With household members
- With building management where applicable
- With neighbors
- The carrier’s tracking information
If you still cannot locate the shipment, contact us so we can review the available shipping information.
9. Damaged Packages
If your package arrives visibly damaged, please take photographs of the exterior packaging and product before disposing of any materials.
Contact us promptly with:
- Your order number
- Photographs of the package
- Photographs of the product
- A description of the damage
We will review the issue and determine the appropriate resolution under our Refund and Returns Policy.
10. Missing or Delayed Tracking Updates
Tracking information may occasionally remain unchanged for a period of time while a package is moving between carrier facilities.
A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.
If tracking has not updated for an extended period, contact customer service and we can review the available shipment information.
11. Carrier Delivery Dates
Delivery estimates are controlled primarily by the shipping carrier after the package leaves our facility.
We cannot guarantee delivery on a specific date unless an applicable shipping service explicitly provides such a guarantee.
Weekends and holidays may affect estimated delivery times.
12. Shipping Restrictions
Certain botanical and research materials may be subject to federal, state, local, carrier, or other applicable restrictions.
We reserve the right to decline, cancel, or modify an order when necessary to comply with applicable laws, regulations, carrier requirements, payment-provider requirements, or other legitimate restrictions.
Customers are responsible for ensuring that their purchase, possession, shipment, and intended use of any product complies with applicable laws and regulations in their jurisdiction.
13. Order Cancellation Before Shipment
If you need to cancel an order, contact us as soon as possible after placing it.
We may be able to cancel an order if it has not yet entered fulfillment or been handed to the carrier.
Once an order has shipped, cancellation may no longer be possible. Any return request will then be handled according to our Refund and Returns Policy.
14. Shipping Costs
Shipping costs, where applicable, will be displayed during checkout before the order is completed.
Shipping costs may vary depending on:
- Destination
- Package size
- Package weight
- Shipping method
- Carrier availability
Any applicable shipping charges will be communicated before payment is completed.
15. Business Days
For purposes of this policy, business days generally refer to Monday through Friday, excluding applicable holidays.
Carrier operating schedules may differ.
16. Delivery Responsibility
Once a shipment has been successfully delivered according to the carrier’s tracking information, responsibility for the package may transfer according to the applicable carrier terms and our policies.
Customers should provide a secure delivery address and monitor tracking information when possible.
17. International Shipping
Unless specifically stated otherwise at checkout, this policy applies primarily to domestic orders within the United States.
We do not guarantee international shipping availability for every product. Customers are responsible for complying with all applicable import, customs, and regulatory requirements where international shipping is offered.
18. Contact Us
If you have questions about an order, tracking information, delivery status, damaged packages, or shipping delays, please contact our customer service team with your order number and relevant shipment information.
We will review the available information and assist where possible.
19. Policy Updates
We may update this Shipping & Transit Policy from time to time to reflect changes to our shipping services, carriers, fulfillment procedures, applicable regulations, or business practices.
Any updated version will be published on this page with a revised effective date.
Disclaimer
Shipping times are estimates and are not guaranteed unless expressly stated otherwise for a particular shipping service.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural events, holidays, incorrect addresses, regulatory requirements, or other transportation interruptions.
Customers are responsible for ensuring that all orders and intended uses comply with applicable federal, state, and local laws and regulations.